PDF Export Problems

Having trouble generating or downloading PDFs? Here are solutions to common issues.

PDF Generation Fails

Symptoms: Export shows error or never completes.

Check Your Menu Content

• Very long menus may timeout - try exporting sections separately
• Remove or resize extremely large images
• Check for corrupted content by previewing first

Check Browser/Network

1. Ensure stable internet connection
2. Disable ad blockers temporarily
3. Try a different browser
4. Clear browser cache

PDF Looks Different Than Preview

Symptoms: Exported PDF doesn't match what you see in the editor.

Font Issues

• Some custom fonts may not embed properly
• Use web-safe fonts for most reliable results
• Check if special characters display correctly

Layout Shifts

• Margins may differ between preview and export
• Page breaks may occur in different places
• Enable "Print Preview" mode to see accurate output

Color Differences

• Screen colors (RGB) differ from print (CMYK)
• Dark colors may appear darker in print
• Test print before large print runs

Blank Pages in PDF

Symptoms: PDF has empty pages.

Causes:

• Section breaks creating extra pages
• Large spacing or margins
• Content overflow

Solutions:

1. Review page break settings
2. Reduce section spacing
3. Adjust content to fit better

File Size Too Large

Symptoms: PDF is very large (many MB).

Solutions:

1. Reduce image quality setting
2. Compress images before uploading
3. Use JPEG instead of PNG for photos
4. Remove unnecessary decorative elements

PDF Won't Open

Symptoms: Downloaded PDF shows error when opening.

Solutions:

1. Download again (file may have corrupted)
2. Try a different PDF reader
3. Check if download completed fully
4. Clear browser download history and retry

Printing Issues

Symptoms: Printed PDF looks wrong.

Solutions:

1. Use "Actual Size" not "Fit to Page"
2. Disable printer scaling options
3. Check paper size matches export settings
4. Test on different printer

Getting Help

If problems persist:

1. Try exporting as Image instead of PDF
2. Export a simpler menu to test
3. Contact support with:
   • Browser and version
   • Menu ID (from URL)
   • Error message (if any)
   • Screenshots

Next Steps

• Login Issues
• Common Issues